Frequently Asked Questions (FAQ)
Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I change or cancel my order after placing it?
If you need to make a change, please contact us at contact@belnua.com within 24 hours of placing your order. Once orders are processed, we may not be able to modify or cancel them.
Shipping & Delivery
Q: How long will my order take to arrive?
- UK Standard: 2–4 business days (Free over £35).
- UK Express: 1–3 business days.
- EU: 2–11 business days.
- Rest of World: 3–17 business days.
Q: Do you provide tracking information?
Yes, every order includes tracking. You will receive your tracking details by email once your order has been dispatched.
Q: Do you ship internationally?
Yes, we ship to the UK, EU, US, Canada, Australia, New Zealand, and selected international destinations. See our Shipping Policy for full details.
Products
Q: What is Zamak, and why is it a good choice for handles and knobs?
Zamak is a premium zinc alloy widely used in high-end hardware manufacturing. It combines strength, stability, and fine casting ability, allowing intricate designs and consistent quality. Belnua chooses Zamak for its durability, resistance to corrosion, and ability to hold luxurious finishes such as brushed gold, matte black, or antique tones. When paired with porcelain, it ensures your handles and knobs are both structurally reliable and beautifully refined.
Q: Do your products include screws and fittings?
Yes, all handles and knobs come with standard fixing screws. Please check individual product details for sizes.
Q: Are your products suitable for kitchens and bathrooms?
Yes, Belnua handles and knobs are suitable for most interior furniture, including kitchens and bathrooms. For long-lasting beauty, avoid prolonged exposure to moisture and clean gently.
Returns & Exchanges
Q: What is your returns policy?
Retail customers may return items within 30 days in original condition. Trade returns are accepted within 15 days, and wholesale orders are non-returnable except for defects reported within 7 days. See our Returns Policy for details.
Q: Do you offer exchanges?
We do not process direct exchanges. Please return your item for a refund and place a new order.
Wholesale & Trade
Q: Do you offer trade accounts?
Yes, we supply interior designers, furniture makers, and retailers. Please contact contact@belnua.com for trade and wholesale enquiries.
Care & Installation
Q: How do I clean Belnua handles and knobs?
Simply wipe with a soft, dry cloth. Avoid harsh cleaners, abrasives, or soaking porcelain inserts. See our Product Care Guide for full details.